MANAGE YOUR BIKE INSURANCE POLICY 24/7

Get instant access to your documents on the go
Upload your documents
Go paperless

Manage your renewal

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REGISTER

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Available on mobile, tablet, laptop or desktop

Safe and secure

Access your policies securely

Support available

Get help or ask questions in Live Chat

MANAGE YOUR POLICY ONLINE

 

To register, head to My Account and select 'register account'.

  • You will need to complete all of the fields on the registration form.
  • Your policy number can be found on a letter or email that you will have received from us when you purchased your policy (please take care to enter this exactly as it appears on your document). 
  • Once all fields are completed, select 'continue'. If everything is correct you'll be taken to a verification page, where you will need to enter the verification code which will be sent to your email address.
  • After you input the confirmation code, select 'confirm code' and a banner should appear that shows 'account registration successful'.

If you are unable to register your account, please contact our friendly Live Chat team who will be happy to help you get online.

Our Live Chat team are on hand to support with any further queries. Monday to Friday 9am-6pm and Saturday 9am-5pm.

The Live Chat button will only show when we have agents available to assist you.

You will need to ensure you have registered for an online account. If you haven't done so already you can register here.

  • Head to My Account and select 'log into my account'
  • Enter your email address and password
  • Click 'login'

If your login details are correct, you will be taken to your policy overview page where you can find all of the policies you have with us and you can continue to manage your policy. 

You can reset your password online in just a few moments. Follow the steps listed and we'll send you a link to create a new password straight away. 

  • Go to My Account and click 'login'
  • Click 'forgotten password'
  • Enter the email address you use to login to your account and your postcode
  • Click 'next'

You'll receive an email with a link to reset your password. Please note, this link will expire after one hour.

If you still need help retrieving your password, please start a Live Chat and a member of our friendly team will be on hand to help. The team are available Monday to Friday 9am-6pm and Saturday 9am-5pm.

The live chat button will only be displayed when we have agents available to assist you.

1. Log into My Account

2. Select 'Manage Policy' on the policy you would like to upload a document for 

3. Select 'Upload Documents'

4. Choose the 'Add files...' button and select the relevant file from your device

5. Choose a description from the drop-down box to describe the type of document you are uploading and add a comment if you need to

6. You can choose to add more files if you need to, or remove any files if you wish to do so

7. Once you are ready to upload your documents, select 'Start Upload'

After you have uploaded a document, you'll receive a confirmation message that your document has been uploaded. 

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. The team are available Monday to Friday 9am-6pm and Saturday 9am-5pm.

The live chat button will only be displayed when we have agents available to assist you

The quickest and easiest way to check your documents is in My Account

You will be able to view the documents online or download them separately as a PDF file to save to your device.

Your documents will let you know what your policy covers as well as the information we currently hold for you, so it is important to check them to make sure everything meets your needs and that all the information is accurate.

MY ACCOUNT SUPPORT

Check your information and Policy Number.

If you haven’t registered for My Account already, then check the information that you have entered. Check that you are entering the correct details in the 'Policy number' field as this is the most common reason for the error message (your policy number can be found on your confirmation letter or email).

If you've tried the above and you're still having trouble registering for My Account, our Live Chat team will be happy to help. The team are available Monday to Friday 9am-6pm and Saturday 9am-5pm.

This is the email address you used when you registered for My Account. Please note, it may be different to the correspondence email address we send your documents to.

If you don't remember which email address you used, or need help accessing your account, our Live Chat team will be on hand to help with any questions you may have.

You can change your authentication email address by visiting My Account, once logged in select 'Your Account' and 'Account Preferences'.

This email address is the one we will use to contact you if you forget your password. It can be a different email address to the correspondence email address that you used on your policies.

 

My Account currently doesn't show which documents you've uploaded, but when you successfully upload a document it briefly displays the message "This file has been successfully uploaded".

OTHER QUESTIONS

We’re sorry to hear that you’re looking to cancel. 

If your circumstances have changed (for example, buying a new bike) there may be other options available that mean you don't have to cancel. You can get a quote to change your bike in My Account.

If you would still like to cancel your policy, please contact us on Live Chat. Our friendly team will be happy to talk through your options for cancelling your policy, plus any refunds, fees or additional payments due. The team are available Monday to Friday 9am-6pm and Saturday 9am-5pm.

Alternatively, you can call us on 0333 2341 021, please have your customer number to hand. 

If you need to make a change to your policy, please contact us on Live Chat for further assistance. Your premium may increase or decrease as a result of any changes you make and mid-term changes may be subject to additional fees, as detailed in our Terms of Business.

Our friendly Live Chat team are on hand to help and are available Monday to Friday 9am-6pm and Saturday 9am-5pm.

The chat button will only be displayed when we have chat agents available to assist you.

We are working on making it easier for our customers to renew their policy via My Account, in the meantime reach out to our Live Chat team for support. The team are available Monday to Friday 9am-6pm and Saturday 9am-5pm. The live chat button will only be displayed when we have agents available to assist you.

Watch this space as renewing your policy online will be coming soon! 

If you are looking for information about your policy, or are wanting to take a look/download your insurance documents on the move, you can do all of this through My Account. If you haven’t done so already, you can register for My Account today.

If you still need to get in touch to discuss an existing policy, cancel your policy or if you would like to talk to someone about a new policy, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows: 

Sales Team 

Monday-Friday: 9.00am - 6.00pm

Saturday: 9.00am - 5.00pm

Sunday: Closed

 

Customer Services 

Monday-Friday: 9.00am - 6.00pm

Saturday: 9.00am - 5.00pm

Sunday: Closed 

 

The chat button will only be displayed when we have agents available to assist you.

Alternatively, you can call us on 0333 2341 021.

Need additional support?

For more information on a full quote, please contact BMW Motorrad Insurance Solutions on
0333 234 1021

Opening hours

  • Monday - Friday: 9.00am - 6.00pm
  • Saturday: 9.00am - 5.00pm
  • Sunday: Closed